Shipping & Returns

U.K Shipping

U.K orders will be shipped within 2-3 working days, please allow between 3-5 working days for delivery. All orders are shipped with tracking so you can follow its journey up until its arrival.

 

International Shipping

International orders will be shipped within 2-3 working days, please allow between 7-12 working days for delivery. All international orders are shipped with tracking so you can follow its journey up until its arrival.

 

Returns

We sincerely hope you are completely satisfied with your order, if you are not you may return or exchange your purchase within 7 days of the original order date. Please ensure the items are returned unworn and in a resalable condition; all returns will be inspected upon arrival and each return will be at our discretion.

Please ensure returns are well packaged and clearly labelled to avoid loss or damage in transit. We would highly recommend returning items via a tracked delivery method as we cannot take responsibility for any items lost or damaged in transit. All returning shipping costs and charges are the responsibility of the customer unless the item is faulty.

 

Refunds

All refunds minus the original shipping fee will be credited back to the original payment method without exception. Please allow up to 10 working days for the refund to show in your account, this time frame may vary depending on who you bank with.

 

Exchanges

At current, we only offer exchanges in size for the same item ordered. If you wish to obtain a new item from our store, we suggest returning your unwanted order and purchasing the new product directly. Once inspected and sanctioned, please allow up to 10 working days for the refund to show in your account, this time frame may vary depending on who you bank with.

 

IMPORTANT: Sale items are final and non-refundable.

 

For further information or to begin the process; please contact us via info@pinna.uk